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Privacy Policy

Important Notice This Privacy Policy describes how Onsite Mobile Car Care obtains and uses your personal data, why we are allowed to do so by law, who has access to your personal data, and what your rights are. Please review it carefully. By using our services or visiting our website, you agree to the terms outlined in this policy.

We take your privacy seriously and use your personal data as further explained in this Privacy Policy. Onsite Mobile Car Care is the “controller” of the personal data you provide to us.

You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes. For more information about your rights and how you can exercise them, please see the section titled “Your Rights.”

1. Personal Data We Collect and Why

Personal data is any information that identifies you personally, directly or indirectly. We may collect the following data about you:

  • Contact Details: Name, email address, and telephone number so we can contact you regarding your inquiries or services.
  • Correspondence: Additional personal data provided through emails, letters, calls, or any other communication.
  • Transaction Details: Information related to payments and services provided.
  • Survey Responses: If you choose to participate in surveys.
  • Usage Data: Details of your visits to our website, such as traffic data and resources accessed.

2. Cookies and Online Tracking

What Are Cookies? Cookies are small files stored on your device to enhance your experience on our website. We use cookies for:

  • Essential Functions: Enable key services like login.
  • Analytics: Understand user engagement.
  • User Preferences: Save preferences for future visits.
  • Interest-Based Advertising: Display relevant advertisements.

You can manage cookies through your browser settings. Disabling cookies may limit certain features.

3. How We Use Your Personal Data

We use your personal data for:

  • Providing Services: Fulfilling requests and delivering services as agreed.
  • Communications: Informing you of service updates or changes.
  • Marketing: Sending promotional offers if consent is provided.
  • Customer Support: Resolving inquiries or complaints.
  • Legal Compliance: Detecting and preventing fraud, and fulfilling legal obligations.

4. Legal Grounds for Processing

Under UAE Federal Decree-Law No. 45 of 2021 (PDPL), we process your personal data based on the following:

  • Consent: For marketing communications and sharing data with third parties.
  • Contract Performance: To deliver the agreed-upon services.
  • Legal Obligations: Compliance with UAE regulations.
  • Legitimate Interests: Enhancing services and ensuring operational efficiency.

5. Data Retention and Deletion

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy. Factors influencing retention periods include:

  • Legal obligations.
  • Statutory limitations.
  • Ongoing disputes.

Once data is no longer needed, it will be securely deleted.

6. Sharing Your Personal Data

Your personal data may be shared with:

  • Service Providers: Third-party providers assisting in service delivery (e.g., payment processors).
  • Legal Authorities: In compliance with UAE laws.
  • Business Partners: Only if you have given explicit consent.

7. Cross-Border Data Transfers

Where personal data is transferred outside the UAE, we ensure adequate safeguards are in place to protect your information in compliance with UAE PDPL requirements.

8. Your Rights

Under UAE law, you have the following rights regarding your personal data:

  1. Right to Access: Request access to your data.
  2. Right to Rectification: Correct inaccurate or incomplete data.
  3. Right to Erasure: Request deletion of your data in certain circumstances.
  4. Right to Restrict Processing: Limit how we use your data.
  5. Right to Data Portability: Obtain and reuse your data for personal purposes.
  6. Right to Object: Oppose data processing for legitimate interests or marketing.
  7. Right to Withdraw Consent: Revoke previously given consent at any time.
  8. Right to Lodge a Complaint: File a complaint with the UAE Data Office if necessary.

9. How We Protect Your Data

We implement robust technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, or misuse. These measures include:

  • Secure data storage.
  • Encryption of sensitive information.
  • Regular security audits.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. Please review their privacy policies before providing personal data.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Onsite Mobile Car Care Address: M-03-561, ملك بسمه درويش جاسم درويش فخرو – ديرة – الخبيصي, Dubai, UAE
Email: onsitecarcare00@gmail.com
Phone: +971 58 211 7007